21Casino Privacy Policy

At 21Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services. We at 21Casino want every player to feel confident that their data is handled responsibly and in line with applicable data protection laws.

Who We Are

Our site is owned and operated by White Hat Gaming Limited, registration no. C73232, located at 85 St John Street, Valletta, VLT1165, Malta. We are licensed by the UK Gambling Commission (account number 52894) for customers in Great Britain, and by the Malta Gaming Authority (licence MGA/B2C/370/2017) for all other customers. Our 21Casino platform operates in accordance with the regulatory requirements of these authorities, including strict data protection obligations.

Information We Collect

When you register, deposit, or play at 21Casino, we collect various categories of personal data necessary to provide our services and comply with our legal obligations. Here at 21Casino, we only gather information that is relevant to running a safe and legally compliant gaming platform.

• We collect your name, date of birth, address, email, and phone number during registration
• We gather identity verification documents such as passports or utility bills to confirm your age and identity
• We record your payment details when you use methods like Visa, Mastercard, Skrill, Neteller, PayPal, Interac, or Trustly
• We track your gaming activity, including bets placed, games played, and deposit/withdrawal history
• We log technical data such as IP address, device type, browser, and login timestamps
• We store your communications with our Customer Support team via LiveChat or email

How We Use Your Information

Our 21Casino team uses your personal data for several essential purposes, including account management, fraud prevention, and regulatory compliance. We at 21Casino process your information lawfully, fairly, and transparently.

• We use your data to verify your identity and age before allowing deposits or withdrawals
• We process your payment information to facilitate deposits and withdrawals through supported methods
• We analyze your gaming activity to personalize offers and improve our Level Up loyalty program
• We use your contact details to send important account notifications and, where you consent, marketing communications
• We monitor transactions to detect and prevent money laundering, fraud, and underage gambling
• We conduct affordability checks as required under our welcome bonus terms and responsible gambling obligations

Legal Basis for Processing

At 21Casino, we rely on multiple legal grounds to process your data, including the performance of our contract with you, compliance with legal obligations imposed by the UK Gambling Commission and Malta Gaming Authority, our legitimate interests in preventing fraud, and your consent where required, such as for marketing communications.

Sharing Your Information

We may share your personal data with trusted third parties who help us operate our services. Our 21Casino platform works with payment processors, identity verification providers, game providers such as NetEnt, Pragmatic Play, and Evolution, regulatory authorities, and fraud prevention agencies. We never sell your personal data to third parties for their own marketing purposes.

• We share data with payment providers to process your transactions securely
• We disclose information to regulators such as the UK Gambling Commission and Malta Gaming Authority when legally required
• We work with identity verification companies to confirm your age and identity
• We may share data with law enforcement agencies to prevent fraud or criminal activity

International Data Transfers

Because 21Casino serves players across the United Kingdom, Canada, Finland, Norway, Brazil, Peru, Chile, Argentina, and India, your data may be transferred outside your home country. We at 21Casino ensure that any such transfers are protected by appropriate safeguards, including standard contractual clauses, in line with applicable data protection regulations.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal and regulatory obligations. Our 21Casino records related to transactions, identity verification, and account activity are typically retained for a minimum period required by gambling regulators, even after you close your account.

Your Rights

You have several rights regarding your personal data when you use our services. We at 21Casino are committed to honoring these rights promptly and transparently.

• You can request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You can request erasure of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, such as direct marketing
• You can withdraw consent at any time where processing is based on consent
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at support@21casino.com, and we will respond in accordance with applicable law.

Cookies and Tracking Technologies

Our 21Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings at any time. For more details, please refer to our separate Cookie Policy.

Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our 21Casino systems use encryption, secure servers, and strict access controls to safeguard your information. Despite our efforts, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account credentials.

Responsible Gambling and Data

As part of our commitment to responsible gambling, we may use your data to identify patterns that suggest problematic gambling behavior. We at 21Casino may apply deposit limits, self-exclusion tools, or affordability checks based on this analysis, in order to protect vulnerable players.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our 21Casino services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our Customer Support team via LiveChat, available 24/7, or email us directly at support@21casino.com. We at 21Casino are always ready to address your privacy concerns.