21Casino Terms and Conditions

Welcome to 21Casino. These Terms and Conditions govern your use of our website and services. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, you must not use our services.

Who We Are

21Casino is owned and operated by White Hat Gaming Limited, registration no. C73232, 85 St John Street, Valletta, VLT1165, Malta. Our services are licensed and regulated by the UK Gambling Commission under account number 52894 for customers in Great Britain, and by the Malta Gaming Authority under licence MGA/B2C/370/2017, issued 01/08/2018, for all other customers. We established 21Casino in 2015, and we continue to operate under strict regulatory oversight to ensure fair and transparent gaming.

Eligibility to Play at 21Casino

To open an account with us, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We offer our services to players in the United Kingdom, Canada (excluding Ontario), Finland, Norway, Brazil, Peru, Chile, Argentina, and India. We do not accept players from Belgium, France, Israel, Italy, Spain, Turkey, the United States, or Ontario (Canada). If you are unsure whether 21casino is legit to use in your region, please contact our support team before registering.

• You must provide accurate and truthful registration information
• You may only hold one account with us
• We reserve the right to request identity verification documents at any time
• We may suspend or close accounts that breach our eligibility requirements

Account Registration and Security

When you create an account at 21Casino, we require you to choose a secure password and keep your login credentials confidential. Here at 21Casino, we take account security seriously, and you are responsible for any activity that occurs under your 21 casino login details. If you suspect unauthorized access, you must notify our Customer Support team immediately via LiveChat, email, or our Help Centre.

Deposits and Withdrawals

At 21Casino, we support a wide range of payment methods, including Visa, Mastercard, Maestro, Paysafecard, Skrill, Neteller, PayPal, Neosurf, Bank Transfer, Apple Pay, Interac, MuchBetter, Payz, CashtoCode, Jeton, Trustly, Pix, and UPI/NetBanking. The minimum deposit is £/€/$10, rising to £15 for the UK welcome offer. Our minimum withdrawal amount is £10, though balances below this threshold can be withdrawn by contacting Customer Support.

Our 21 casino withdrawal process returns funds to the same payment method used for your deposit wherever possible. Withdrawal limits are set at €5,000 per week, with higher limits available to Platinum VIP members and above. The maximum payout is £250,000 per bet or spin, excluding progressive jackpots; jackpot wins exceeding £250,000 may take up to 30 days to process. We do not charge withdrawal fees.

• MGA customers: pending time of 24-48 hours
• UKGC customers: pending time of 24 hours
• E-wallets: up to 24 hours cashout
• Interac: up to 72 hours
• Cards: 2-5 business days
• Bank Transfer: up to 5 business days

Bonuses and Promotions

We at 21Casino offer a variety of promotions, including our welcome bonus, Level Up rewards, and 21 Suite VIP benefits. Our UK welcome offer provides 70 Bonus Spins on Book of Dead, subject to a minimum first deposit of £15 and a wagering requirement of 10x the bonus value. For EUR customers, our 21 casino welcome bonus includes a 121% match up to €300 plus 21 Free Spins on Book of Dead, with 35x wagering on bonus funds.

All 21 casino bonuses and promotional offers are governed by specific terms, including maximum bet limits while a bonus is active, wagering contribution percentages, and expiration periods. Unused bonus funds are typically removed after 30 days, and bonus spins expire after 10 days. We allow only one promotion per player, household, IP address, email, phone number, or payment account. Our standard bonus terms also apply unless an individual offer specifies otherwise.

• One bonus per deposit; deposit bonuses cannot be stacked
• Bonus spin winnings are capped as specified per offer
• Cash balance is wagered before bonus balance
• Affordability checks may apply to qualifying accounts

Our Loyalty Program

Our Level Up program rewards every real-money bet of €0.20 or more, filling a progress bar that unlocks bonus spins or bonus funds. These rewards carry 35x wagering requirements, a €5 maximum bet, and specific expiration windows. Additionally, our 21 Suite VIP program is invitation-only and features four tiers: Silver, Gold, Platinum, and Diamond, each offering escalating benefits such as dedicated account managers, higher withdrawal limits, faster withdrawals, and cashback for our most loyal players.

Games and Fair Play

21Casino features over 5000 slots, 50+ live games, and 200+ jackpot titles sourced from leading providers such as NetEnt, Pragmatic Play, Play'n GO, and Evolution. Our game library includes Video Slots, Megaways, Table Games, Blackjack, Roulette, Baccarat, Poker, Video Poker, Scratchcards, Keno, and Live Casino experiences available 24/7. We are committed to ensuring that all games offered through 21casino operate on certified random number generators and undergo independent testing for fairness.

Responsible Gambling

We encourage all players to gamble responsibly. Our platform provides tools such as deposit limits, self-exclusion options, and reality checks to help you manage your gaming activity. If you believe you may have a gambling problem, we recommend reaching out to our Customer Support team or a relevant support organization in your jurisdiction.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services after such changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

Limitation of Liability

We strive to provide uninterrupted access to our services; however, we do not guarantee that our website will always be available or free from errors. To the fullest extent permitted by law, we exclude liability for any indirect or consequential losses arising from your use of our services.

Contact Us

If you have any questions regarding these Terms and Conditions, our Customer Support team is available 24/7 via LiveChat, or you can email us at support@21casino.com. We support multiple languages, including English, Spanish, Finnish, French, Portuguese, and Norwegian, to assist our diverse player base.